Legal
Cancellations and refunds
Last updated: 21 July 2026.
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This policy explains how subscription cancellation and refund requests are handled for PromoProof. It should be read with the terms of service and does not remove rights that cannot lawfully be excluded.
1. Monthly subscriptions
Monthly plans renew automatically until cancelled. You can cancel from My account or by contacting info@promoproof.co.uk before the next renewal date. Cancellation stops future renewal charges; access continues until the end of the period you have already paid for unless we say otherwise.
2. One-off draw credits
A one-off credit is intended for a single documented selection workflow. You may request a refund for an unused credit before it has been committed to an irreversible selection process. Once a credit has been used to create or complete a selection record, it is normally non-refundable because the service output has been generated.
3. Refund requests
Contact info@promoproof.co.uk with your order number, the plan or credit concerned, the reason for the request and any relevant evidence. We will review requests fairly, including where there has been a technical fault that materially prevented the service from being provided. Approved refunds are returned to the original payment method where possible.
4. What cancellation does not change
Cancelling a plan or receiving a refund does not change a completed evidence record. The customer remains responsible for the underlying promotion, winner contact and prize fulfilment.
5. Contact
For cancellation or billing support, contact info@promoproof.co.uk.